Faculty

A rich and lively student-teacher interaction is at the heart of SPJIMR's success. Our faculty members are known to be great teachers, who can bring alive the subject, encourage critical thinking and offer a wider, holistic perspective that is critical in today's complex business environment.

Our faculty members are drawn from academia, industry, government sector and non-profits. Collectively, they bring in a wide range of experience in building and delivering knowledge and skills to prepare participants for leadership roles.

The teaching-learning process at SPJIMR is vastly enriched by a series of non-classroom initiatives through which our faculty help build among participants the right attitudes to enable them lead with purpose, meaning and with an idea of service to society.

We have more than 44 full time faculty members, of which 28 are PhDs. The average experience of the core faculty is over 18 years, with several who have come to academics after years of experience as practitioners. In addition, we have over 14 adjunct faculty and several more visiting faculty who engage with participants of various courses.

FACULTY SEARCH

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Overview

Dr. Sheila Roy

Adjunct Assistant Professor

sheila.roy@spjimr.org

Education

  • Indian Institute of Technology, Bombay, PhD, 2010 - 2015

  • Indian Institute of Management, Bangalore, PGDBM, Business Management, June 1997 - February 1999

  • Jadavpur University, Bachelor of Electrical Engineering, Electrical Engineering, June 1990 - May 1994

Areas of Competence and Interests

  • Service Operations and Marketing

  • E-business and Digital Supply Chain

  • Analytics

Courses

  • E-business 

  • Marketing Analytics

Experience

Dr. Sheila Roy

Adjunct Assistant Professor

sheila.roy@spjimr.org

  • Management Consultant - E-business and Analytics - July 2009 onwards
     

  • TATA-AIG General Insurance Co. Ltd. - January 2002 to June 2009

    • Head, Database Marketing and Business Intelligence - 2007 to 2009

    • Head, Office of the Customer - 2005 to 2009

    • Manager, Renewals Preservation Unit - 2002 to 2005
       

  • Orbit-e Consulting - April 2000 - December 2002

    • Business Analyst and Relationship Manager
       

  • Cambridge Technology Partner - May 1999 - April 2000

    • Business Analyst and Relationship Manager
       

  • CMC Limited, Kolkata, July 1994 - May 1997

    • Relationship Manager

Research & Publications

Dr. Sheila Roy

Adjunct Assistant Professor

sheila.roy@spjimr.org

  • S. Roy and I Mukherjee (2015), 'A Framework for Service Quality Improvement in Multistage processes', International Journal of Service and Operations Management. Vol 21, No 2.pp 150 - 174.
     

  • S. Roy and I Mukherjee , 'A Case based Approach for Modeling Process Elements and Overall Service Quality Perception' , Presented and published in proceedings of 2012 IEEE International Conference on Industrial Engineering and Engineering Management , Hongkong , December, 2012, pp.1528-1532.
     

  • S. Roy, S Kushwaha, and I Mukherjee, 'Parameter Estimates in Proportional Odds Logistic Regression Model using Bias Correction Method for Modelling Service Quality Perception', International Conference on Quality, Reliability and Operations Research (ICONQROR - 2013), Indian Statistical Institute, Mumbai, January 2013.
     

  • S.Roy and K Rakshit 'Antecedents for Misseliing in Financial Services' ANZMAC 2013, December 2, 2013.

Additional Information

Dr. Sheila Roy

Adjunct Assistant Professor

sheila.roy@spjimr.org

Blogs
Video

Dr. Sheila Roy

Adjunct Assistant Professor

sheila.roy@spjimr.org

SPJIMR
Bhavan's Campus
Munshi Nagar | Dadabhai Road,
Andheri West | Mumbai - 400 058, India
Tel:+91-22-2623-0396/ 2401
      +91-22-2623-7454
Fax:+91-22-26237042
www.spjimr.org